Troubleshoot First Launch
Resolve common installation, database initialization, and startup problems.
Application does not open
- Confirm Windows meets the release requirements.
- Run the application from the installed shortcut rather than an incomplete copied folder.
- Review the diagnostics or application log when available.
Database initializes in the wrong folder
Confirm the configured data path and make sure the application is not being launched from a temporary or copied location.
Login opens but dashboard does not appear
Verify required session fields are populated and that the application signals the main window after successful login.
When requesting support: Include the exact error message, application version, Windows version, and the action immediately before the error.